01
Phone Intake
You describe the symptom: a leak, a smell, smoke rolling back into the room, or visible crumbling brick. We ask about the fireplace type, last sweep date, and whether the chimney is on an exterior wall. That call takes five minutes and tells us what to load on the truck.
02
On-Site Inspection
We arrive with an inspection camera, chimney brush, and chimney rods. The tech sweeps the flue, checks the damper, examines the crown and flashing from the roof, and photographs anything failing. You get the findings in plain language, not a sales pitch, usually within 45 minutes.
03
Written Scope
You receive a line-item scope: what's failing, what it costs, and what happens if you wait. A flashing repair might run $250 to $600. A crown rebuild runs $400 to $900. A full stainless steel liner install runs $2,200 to $4,500 depending on flue length and diameter.
04
Repair Day
We protect the floor, set up ladders and roof anchors, and work the repair in one pass. Masonry gets ground out and repointed with a tuckpointing trowel and mortar hawk. Liners get dropped and clamped. Most repairs finish in three to six hours, and we clean up before we leave.
05
Test and Walkthrough
We light a test fire or run a smoke test, confirm draft, and check for leaks at the crown and flashing. You get photos of the finished work and a maintenance window: sweep annually, inspect the crown each spring, and call us if you see new spalling.