When you call us, fill out a form, or request a quote, we collect the details we need to help you. That includes your name, phone number, email address, and the address where the chimney work will happen.
If you contact us through our website, we may also collect basic technical information such as your IP address, browser type, and the pages you visit. We do not collect payment card numbers through this website.
We use your contact details to respond to your request, schedule a visit, provide an estimate, and keep you updated about your chimney repair. If you become a customer, we use your information to complete the work and follow up on the service we provided.
We may also use your information to send you service reminders or occasional updates about Thrive Sharp. You can opt out of those messages at any time by telling us on the phone or using the unsubscribe link in an email.
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies help us see which pages are helpful and which ones need improvement.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
We use analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us improve our site and make it easier for customers to find us.
We may also use third-party services for scheduling, email, or customer relationship management. These providers only receive the information needed to perform their specific function, and they are required to protect it.
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or email platforms, and only to the extent needed to serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information confidential.
We keep your personal information only as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues. When it is no longer needed, we securely delete or anonymize it.
If you ask us to remove your information, we will do so unless we are required to keep it for a legal reason.
We use reasonable physical, electronic, and procedural safeguards to protect your information. Our team is trained to handle customer data responsibly and to keep it confidential.
No method of transmission over the internet or storage is completely secure, but we work hard to protect your information and review our practices regularly.
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also object to certain uses or ask us to restrict how we use your data.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.